Returns & Refunds Policy

At Valdo, we prioritize your satisfaction and the quality of our gourmet food products. Due to the perishable nature of our items, we offer a flexible return policy for damaged or incorrect orders reported within 48 hours of delivery.

1

Inspect Your Order

Upon delivery, please carefully check your package for any signs of damage or missing items.

2

Contact Support

Send an email to our support team with your order number and clear photos of the product and packaging.

3

Verification Process

Our quality assurance team will review your claim within 24 hours to ensure it meets our safety and hygiene standards.

4

Receive Refund or Replacement

Once approved, we will immediately issue a full refund to your original payment method or dispatch a fresh replacement at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing