Frequently Asked Questions
Everything you need to know about our premium artisanal food products and delivery services.
How do you ensure the freshness of perishable items during shipping?
All perishable Valdo products are shipped in temperature-controlled, insulated packaging with non-toxic gel ice packs to ensure they arrive at your door in peak condition.
Where does Valdo source its ingredients?
We partner with local farmers and sustainable producers who meet our strict quality standards. 90% of our ingredients are organic and free from artificial preservatives.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Valdo ships within the continental United States and Canada to maintain the integrity and freshness of our food products during transit.
Can I track my delivery in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress until it reaches your doorstep.
Are there options for customers with specific dietary restrictions?
Absolutely. You can use our website filters to browse products that are gluten-free, vegan, nut-free, or keto-friendly. Detailed allergen information is available on every product page.